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Shipping Service

Shipping & Delivery

Processing

It normally takes 1-2 business days for us to process your order. Please note that this does not include holidays and weekends.

What is the processing time?

The item’s processing time is the time from receiving your order to physically dispatching it.

After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks. The total processing time varies depending on the complexity, design, and size of the specific product or article.

Larger orders will naturally take longer. It normally takes 5-7 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 5-7 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

If you would like to cancel a back-ordered item in your order, simply click here to contact us.

Shipping

Amazon functions as our logistics partner to ship out covozon products. They will choose the carrier that they think works best for our customers. Please refer to the shipping table below for the average delivery time for different continents.

Shipping Method

Time

Order Subtotal

Cost

Standard Tracked Shipping

5-7 Business Days (Except in remote areas)

/

Free Shipping

Express Shipping

5-7 Business Days (Except in remote areas)

/

 Free Shipping


Note:

Orders shipped to Puerto Rico, the Virgin Islands, Hawaii, Guam, and Alaska cannot be delivered via express.

TRACKING INFORMATION

Please click here to contact our customer service and get the tracking information, we would be happy to look it up for you. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

ABOUT TAX

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations,covozon cannot declare purchased items as a gift or list an amount that is lower than the actual product price.

For undelivered Solution

Parcels may take longer to arrive due to an invalid address, customs clearance procedures, or other causes that cannot be foreseen or avoided such as war, flood, typhoon, storm, earthquake, or severe weather conditions, then delivery will be postponed. In the event of such delays, a proper solution will be worked out by Covozon to decrease your losses.

For Expedited Shipping Service, if the package does not arrive or is signed by others, please contact us within 1 month of shipment. For other shipping methods except for Expedited Shipping Service, please contact us within 3 months of shipment if the package does not arrive on time. Our representative of customer service will get back to you to offer a solution within 24-48 hours, overdue requests may not be processed.

 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@covozon.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@covozon.com.

For more logistics questions, click and read the FAQs.

Shipping Sevice

CONTACT INFORMATION

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

135 Connaught Rd W, Unit 616, Sai Wan, HK

support@covozon.com

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Audi

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Cadillac

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2016 - 2020 ADAM

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