FAQs

Payments & Safety

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Is it safe to order online?

You can be assured that shopping with RocketSocket is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment
cards online.

We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details.
Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Where can I lean more about payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Can i make changes to my order? (E.G. Address)

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!).
You’ll need to place another order or return any unwanted items.

How to ensure the quality of power strips?

All of our products have been certified by CE, FCC, UKCA, UL, ETL, etc. and are 100% compliant with the standards.

In addition, we have purchased $3,000,000 worth of commercial insurance to cover any accidents that may occur due to product problems. Your property will be paid for.

(Of course, we have never used this insurance.)

How do i know you have received my order?

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

I still haven’t received my package. Where is my order?

Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details.

You’ll be able to follow your order as it’s been sent with trackable service. how to check this?

For delivery time after your order was sent out, you can log into your account >> click on ""My Orders"" for more tracking details.

If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service for further help.

Can I change/modify my shipping address/model/color?

Yes, you can.

It includes changing sizes or the color of an item, removing an item, and changing your shipping address. Please contact our Customer Service. Please note that we can help you modify your order BEFORE shipment.

Once your package shipped, we will not be able to change anything.

Where is my order?

You will receive your order in 3-7 business days from the date that it is placed.

For processing time, we may need up to 1-2 days to prepare your order after placing your order. This is to make sure that your order is accurate.

As for delivery time, You’ll be able to follow your order as it’s been sent with trackable service. how to check this?

Option1: You can email to support@covozon.com for more tracking details.

Option2: For delivery time after your order was sent out, you can log into your account >> click on ""My Orders"" for more tracking details.

If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service for further help.

Why I didn’t get an email about my order being shipped?

After placing your order, we may need 1-2 business days to prepare your order.

This will be our processing time to make sure that your order is accurate.

We will inform you with an email after shipment or if there is any delay.

Please make sure you login the right email account and please check your mailbox spam folder as well.

If you can't find an email ten days after you’ve placed the order, please contact our Customer Service.

Can I use more than one discount?

One coupon code can only be applied to an order at a time. but the coupon code can be used with the other promotion together.

Can you refund the price difference?

Different period has different sale prices. Prices are subject to change based on the price in effect the day you checkout, unfortunately we cannot refund you the price difference.

What payment methods do you accept?

There are different ways you can choose to pay at our website. We support Credit/Debit Card, PayPal

Why isn't my promo working?

It may be caused by the following reasons:

1. The purchase amount is limited;

2. There is some delay with the system, please wait for seconds;

3. The code has already expired.

Why my payment is declined?

Please refer to the following information:

1. check the card details to make sure the information is correct. e.g. the expiry date or your billing address. (Common problems including incorrectly spelled name)

2. make sure you enter the security code correctly - that's the three digit numbers on the back of your card.

3. your card issuer may have declined your payment – please contact card issuing bank.

If the above information still does not work, you may try to pay it with another payment method – or using PayPal which is more convenient and safe.

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long will my order take?

Your product will be on your doorstep or in your hands within 3-7 business days.

All products are sourced from California*.

*A part of orders will be shipped from the amazon warehouse due to increased logistics costs caused by distance.

How long does delivery normally take?

Standard Shipping: 3~5 business day

Expedited Shipping: 1~3 business day

Shipped from the USA, and you will receive your order in 3-5 business days from the date that it is placed. Standard delivery may need more days than express delivery.

How can I track my order?

You’ll be able to follow your order as it’s been sent with trackable service. how to check this?

Option1: For delivery time after your order was sent out, you can log into your account >> click on ""My Orders"" for more tracking details.

Option2: Email to support@covozon.com for a customer support.

If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service for further help.

How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping?

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Do you ship internationally?

Yes, we ship our products all over the globe.

Please note that shipping rates could vary depending on your region.

Warranty & Repair

Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

What is the product warranty policy?

We offer a 2-year base warranty.

If it is caused by defective product quality, we will provide a lifetime warranty. And we will issue a relevant test report after receiving the returned product, so that you know the reason for the damage of the product.

Do you offer extended warranty?

An extended warranty can be added to your products for an additional cost. Please get in touch for more information about extended warranties.

How much does extended warranty cost?

The extended warranty could come at a different cost depending on the type of product and extended period. Please get in touch for more information.

Returns & Refunds

How do I ship my order back to you?

Please contact support@covozon.com first.

We will give you the delivery address in 1-2 business days and cover all shipping costs if it is a product quality issue.
If it is because the color scheme is not to your liking, please pay for your own shipping costs.

Do you offer refunds?

Yes, Please enquire for more information about our Refund policy.

How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.

Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

How much van I refunded?

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Return and Refund Policy to see if you're eligible for a refund.

Shipping Sevice

CONTACT INFORMATION

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

135 Connaught Rd W, Unit 616, Sai Wan, HK

852-8493-8359

support@covozon.com

Everyday 9:00-17:00

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